At From Alone to Alive, your privacy is very important to us. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have when you use our website or purchase our e-book. By visiting our website, you agree to the terms of this policy.

 

VAT Registration Number: BE1018.776.350 

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1. Information We Collect

When you use our website, we may collect:

• Personal details: such as your name, email address, and billing address when you make a purchase.

• Payment details: processed securely by our payment provider (e.g. Wix Payments, Stripe, PayPal). We do not store your full payment information.

• Technical information: such as your IP address, browser type, and device information to ensure site security and improve user experience.

• Voluntary information: for example, if you subscribe to our newsletter.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver your digital products.

• To provide customer support and respond to your inquiries.

• To comply with legal and tax obligations.

• To send updates, offers, or newsletters if you have opted in.

• To analyze website performance and improve our services.

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity: to fulfill your purchase.

• Legal obligation: to comply with tax and accounting laws.

• Consent: for marketing emails and optional communication.

4. Data Storage & Security

• Your data is stored securely on Wix servers and protected with appropriate technical measures.

• We keep your information only as long as necessary to fulfill our obligations (for example, tax requirements).

• We do not sell, rent, or trade your personal data to third parties.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Ensure the website works correctly.

• Remember your preferences (like currency or language).

• Collect anonymous statistics to improve performance.

You can control or disable cookies in your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw your consent for marketing at any time.

• File a complaint with your local Data Protection Authority if you believe your rights have been violated.

To exercise your rights, contact us at: 📧 info@fromalonetoalive.com

7. Third-Party Services

We use trusted third-party providers (such as payment gateways and email services) to process data on our behalf. These providers are only allowed to process your data as necessary to deliver their service.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a new “last updated” date.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@fromalonetoalive.com